Frequently Asked Questions
Everything you need to know about your American Express sports gear and equipment.
What is the standard shipping timeframe for athletic equipment?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while oversized sports equipment may require additional transit time depending on your location.
Can I return sports apparel if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn and unwashed sports apparel. Items must still have original tags attached and be in their original packaging to qualify for a full refund.
Does American Express offer a warranty on high-performance gear?
We stand by the quality of our products. All high-performance equipment comes with a 1-year limited manufacturer's warranty covering defects in materials and craftsmanship.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards, including American Express, Visa, and Mastercard, as well as digital payment options like PayPal and Apple Pay.
Do you offer bulk discounts for sports teams or schools?
Absolutely. We provide specialized pricing for team uniforms and bulk equipment orders. Please contact our dedicated sales team via the 'Team Sales' page for a custom quote.